About, team & complaints
Kennet Bridge Dental is a mixed NHS and private practice at 14 Bridge Row, Reading RG1 9YX. Here's who treats you, how we're regulated, and what to do if something goes wrong.
Our team
Every dentist and dental care professional in the UK must be registered with the General Dental Council (GDC). You can verify any registrant yourself on the GDC’s public register — the numbers below are samples for this demonstration site.
Dentists
Dr Amara Nwosu
Principal Dentist
BDS — qualified in United Kingdom
GDC 123456 (Sample number for demonstration.)
Dr Michael Chen
Associate Dentist
BDS — qualified in United Kingdom
GDC 234567 (Sample number for demonstration.)
Dr Priya Kapoor
Associate Dentist — private cosmetic lead
BDS, MJDF RCS (Eng) — qualified in United Kingdom
GDC 345678 (Sample number for demonstration.)
Dental hygienists and therapists
Louise Fairbank
Dental Hygienist
Diploma in Dental Hygiene — qualified in United Kingdom
GDC 456789 (Sample number for demonstration.)
Sarah Okonkwo
Dental Therapist
Diploma in Dental Therapy — qualified in United Kingdom
GDC 567890 (Sample number for demonstration.)
Regulation & ratings
General Dental Council
We are regulated by the General Dental Council (GDC), the UK regulator for dental professionals. Every clinician listed above holds current GDC registration.
Care Quality Commission
Rated Good by the Care Quality Commission. You can search the CQC’s public register for any dental practice. (Sample rating shown for demonstration — this is not a real CQC inspection result.)
How to complain
We hope you never need to complain about the care you receive here — but if something goes wrong, we want to know, and we want to put it right.
Talk to us first. Ask to speak to the practice manager, in person or by phone, or put your complaint in writing. We aim to acknowledge you within 3 working days and give a full response within 10 working days.
If your treatment was on the NHS
- Raise it with the practice manager, as above
- If you are not satisfied with our response, contact NHS England or your Integrated Care Board (ICB) — they commission our NHS dental services and can review how we handled your complaint
If you remain unhappy after we and the ICB have investigated, you can ask the Parliamentary and Health Service Ombudsman (PHSO) to review your case. The PHSO is independent of the NHS and free to use.
If your treatment was private
- Raise it with the practice manager, as above
- If you are not satisfied with our response, contact the Dental Complaints Service
The Dental Complaints Service is free, independent and must be contacted within 12 months of the treatment, or 12 months of you realising something was wrong. They help resolve disputes about private treatment, including cost.
The General Dental Council (GDC) is not a complaints-handling body for routine care or billing disputes — it investigates serious fitness-to-practise concerns about a named individual. Use the NHS or private routes above first; the GDC is a last resort for conduct concerns, not day-to-day service complaints.
Page last reviewed: 4 August 2026
Next review due: 4 August 2027